SHIPPING & RETURNS
SHIPPING POLICY
We continually strive to make your experience with us as seamless as possible. Free UK delivery for all orders to the UK Mainland
Dispatch Times
We endeavour to dispatch orders within 2-3 working days
UK Delivery
We use DHL, UPS and Royal Mail Next Business Day Tracked Services. Once your items have been dispatched you will receive email confirmation along with a tracking number.
Europe
Postage costs for delivery outside of the UK are calculated at checkout.
We use DHL and Royal Mail Next Business Day Tracked Services. Once your items have been dispatched you will receive email confirmation along with a tracking number.
RETURN & EXCHANGE POLICY
If you wish to return an unused product, please contact us at sales@mototents.co.uk with your order number and the reason for the return.
Any product can be returned within 14 days of delivery for any reason as long as it is unused in original condition and complete set.
Please keep all the original packaging for return shipment.
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If you have not opened the box, please attach photos showing the original box sealing intact.
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If you have taken the product from the box and discovered any defects please describe them and attach hi-res photos of each.
After we get all the necessary information, we will provide you with the address for return shipment.
Returns usually take 2 to 5 weeks: delivery time + processing time (checking returned products, evaluating and negotiating refund amount, processing the refund).
Return Shipping Costs
Return shipments are paid by the customer in full.
Please feel free to use the slowest available shipping option for return shipment as long as it goes with a Tracking number and Signature release (delivery against signature).
Shipping
For unpacked products: before sending, please take and send us photos of the 1) product put back into the box and 2) of the sealed box.
Please send us tracking information (tracking number and shipping carrier). We will confirm receiving the parcel.
Refund
For unpacked products: The amount of the refund will be reduced if returned products show signs of use or unreported damage.
We do not refund customs duties for returned products.
Refunds are made from our website back to where the original payment was made from:
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If you paid for your order via PayPal, we will send the refund back to your PayPal account (instant payments).
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If you paid with a bank card (Visa, Mastercard, AmEx, etc.), we will send the refund payment to that same card.
Card payments take several days to arrive (usually up to 5 business days).
We cannot refund to a different card or to a bank account.
If the original bank card had expired – please notify us before we proceed to refunding. Once the refund is processed – we cannot get it back. For expired cards we offer refunds via PayPal (please send us your PayPal email).
We will send you the confirmation of the refund when it’s made.
If you have any questions, please get in touch with us.