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SHIPPING & RETURNS

SHIPPING POLICY

We continually strive to make your experience with us as seamless as possible. Free UK delivery is available for all orders to the UK Mainland, you can upgrade this to Express Delivery at checkout

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Dispatch Times;

​We endeavour to dispatch orders same business day if ordered by midday

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UK Delivery;

We primarily use Royal Mail Tracked Services

 

Free UK Shipping;
Free UK Shipping delivery times are 3>5 days from dispatch
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Express 24 Shipping;

Express 24 UK Shipping delivery times are next day from dispatch

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Europe;

Postage costs for delivery outside of the UK are calculated at checkout.

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For European orders we use Royal Mail Tracked Services with expected delivery times of 5>12 business days. This may vary depending on on country and customs protocol and delivery partner

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Order dispatch comfirmation;

Once your items have been dispatched you will receive email confirmation along with a tracking number and link to track your item.

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Please note; courier, dispatch and delivery times may vary

​​RETURN & EXCHANGE POLICY​

If you wish to return an unused product, please contact us at sales@mototents.co.uk with your order number and the reason for the return.


Any product can be returned within 14 days of delivery for any reason as long as it is unused in original condition and complete set.

Please keep all the original packaging for return shipment.

  • If you have not opened the box, please attach photos showing the original box sealing intact.

  • If you have taken the product from the box and discovered any defects please describe them and attach hi-res photos of each.


After we get all the necessary information, we will provide you with the address for return shipment.


Returns usually take 2 to 5 weeks: delivery time + processing time (checking returned products, evaluating and negotiating refund amount, processing the refund).


Return Shipping Costs

Return shipments are paid by the customer in full.



Shipping

For unpacked products: before sending, please take and send us photos of the 1) product put back into the box and 2) of the sealed box.



Refund

For unpacked products: The amount of the refund will be reduced if returned products show signs of use or unreported damage.

We do not refund customs duties for returned products.


Refunds are made from our website back to where the original payment was made from:

  • If you paid for your order via PayPal, we will send the refund back to your PayPal account (instant payments).

  • If you paid with a bank card (Visa, Mastercard, AmEx, etc.), we will send the refund payment to that same card.
    Card payments take several days to arrive (usually up to 5 business days).


We cannot refund to a different card or to a bank account.

If the original bank card had expired – please notify us before we proceed to refunding. Once the refund is processed – we cannot get it back. For expired cards we offer refunds via PayPal (please send us your PayPal email).


We will send you the confirmation of the refund when it’s made.


If you have any questions, please get in touch with us.

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